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My favorite item is out of stock, it will be back in stock?
If the article is a continuation, definitely yes! Enter your email in the appropriate field to receive notification when it becomes available again!
New products come out every time?
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I can't proceed with the order, what's happening??
First check that your shipping, billing and payment information is correct, then make sure you are using a recent version of your browser. If the problem persists, contact us at
When will my order be shipped?
Orders are usually processed within 2-3 working days of purchase. If you have requested Express shipping, the order will be processed within the next 24 hours of purchase. During holiday periods, orders are processed within 4 working days of purchase.
OPS! I need to change my order, how do I do it?
If you need to modify or cancel your order, please contact us as soon as possible at, specifying the order number as the subject.
Where can I find the order confirmation?
You will receive an order confirmation email at the time of purchase and a shipping notification email as soon as the order is processed. If you have not received the emails, check your Junk Email folder and add as a secure address.
What should I do if the item arrives damaged?
If the item arrives damaged, send us an email within 72 hours of receiving the product, send us an email to attaching photos of the damaged item and specifying, as the subject, the order number.


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